Can I cancel my subscription anytime?

Yes. Subscriptions can be canceled anytime through your account. No phone calls, no fees, no fine print. If the subscription isn't a fit, you can stop on your terms.

What if I'm going out of town and need to skip a shipment?

Skip individual shipments anytime from your account. The next shipment will resume on your normal schedule.

Can I change products in my subscription?

Yes. Add new products, remove products, or swap formats anytime before your next shipment processes.

Can I pause my subscription instead of canceling?

Yes. You can pause for as long as you need and resume when you're ready.

When will I be charged?

You'll get an email reminder 3 days before each shipment is processed and charged, so nothing comes as a surprise.

Can I subscribe to Fenben® specifically?

Yes. Every product in our Fenben® line is available on subscription, including Pure Powder, Pure Capsules, Tablets at all strengths, Bio Capsules, and Trio Tablets.

Can I subscribe to mushrooms or other supplements?

Yes. The Subscribe & Save program covers our full catalog, including the mushroom line and supplements.

Does the 5% subscriber savings combine with promotional codes?

The 5% subscriber savings is automatic on every recurring order. We rarely run promotional codes that stack on top, but when we do, eligible subscribers will be notified by email.

Is there a minimum number of shipments I have to commit to?

No minimum. Cancel after your first shipment if it isn't right for you. We'd rather have happy subscribers than locked-in ones.

What payment methods are accepted?

All major credit cards through our secure payment processor.

Will my shipping address or schedule be locked once I subscribe?

No. Update your shipping address, change your schedule, or modify your products anytime from your account.

Frequently Asked Questions

We understand that you may have questions. We aim to simplify that process by providing a growing list of trending FAQs (Frequently Asked Questions) that may assist you during this process. Please look below to start gathering information.

Can’t find what you are looking for? Please send us a message through our contact form.

What Countries Do You Ship To?

Take a look at our shipping policy page to see the full list of countries we ship to:

How long does it take to ship? What does it cost?

Processing

Most orders are processed within one business day.

Domestic Shipping

We partner with FedEx to provide fast and reliable shipping within the U.S., typically using FedEx One Rate. Most orders are delivered within three business days in the continental U.S. Shipping costs are calculated at checkout, and customers pay exactly what we pay—there are no markups. Signature delivery is available for an additional fee. Please note that shipping rates may change without prior notice. Shipping is free for orders $250 and above.

International Shipping

For orders outside the United States, shipping rates are calculated in real time during checkout based on your shipping address.

How Do I Contact Customer Support?

You can reach our customer support team through the contact page.

Complete the form provided, and one of our representatives will get back to you with a solution to your questions or concerns.

Thank you for your patience and understanding.

Do You Have Test Results?

Our products are regularly tested for purity and quality to validate our products being the top products available on the market. We encourage customers to conduct individual testing to prove our quality standards for themselves.

Please utilize our contact us form to receive the latest test results on your product in question. We will be releasing a product quality public facing page in the near future

What Is Your Return Policy?

All returns must be postmarked within 14 days of delivery. If it longer than 14 days, the return will not be accepted.

To be eligible for a return, your item must be unopened and be in the same condition that you received it. It must also be in the original packaging.

To start a return, please complete the form on the contact page and one of our customer service representatives would be happy to help!

View our full return policy here.

How do I place a subscription order?

To place a subscription order, follow these steps:

Browse and select the desired product.
Choose your preferred quantity.
Select Subscribe & Save Up to 5% to enroll in a recurring subscription.
Choose your desired delivery frequency.
Add the product to your cart.
Proceed to checkout.
Enter your billing information.
Enter your shipping information only if it is different from your billing address.
Review your order summary and select your preferred shipping method.
If your order total exceeds $250 and ships domestically, choose FREE SHIPPING.
Enter your payment information.
Review and accept the required terms and conditions.
Submit your order to complete the subscription enrollment.

Once your order is submitted, your selected products will be automatically delivered according to the delivery schedule you chose, and you'll receive the applicable subscription savings.

What important information should I know about my subscription?

Please review the following important details regarding your subscription:

Subscription orders automatically receive the subscription discount displayed at checkout.
The delivery frequency selected during checkout will apply to all future subscription shipments.
The payment method on file will be charged automatically when each subscription renewal is processed.
If a payment is declined, additional payment attempts will be made through Day 21.
If payment is not successfully processed by that time, the subscription will be placed on Hold until the customer contacts us to either provide a new payment method or request cancellation.
Customers can change their shipping address, update their payment method or have their shipment sent sooner or canceled by going into their account and clicking subscription.
If product or frequency changes need to be made, please contact us through our Contact Us Form.
Shipping charges and available shipping methods may vary based on the delivery address and the total value of the order.

For questions or assistance with your subscription, please contact our Customer Support team.